Contact Centre Manager
Birmingham (City Centre)
Full Time / Permanent
£55,000 – £60,000 per annum
1st March 2019
Working within the communication sector this role is working for a blue chip organisation where service is of paramount importance.
You will be responsible for the performance of a key account and will run a stand-alone multi-channel contact centre operating 08:00 – 20:00 x 5 days per week.
Working with your management team (7 FTE) you will have full autonomy (whilst working within budget constraints) to deliver against the KPI’s required.
The Right Person
A minimum of 5 years management experience within a multi-channel contact centre is a must with an emphasis on web-chat and inbound call traffic.
A detailed understanding of ACD and web-chat technologies is therefore essential, as is getting the best out of your teams.
You will be commercially astute too, understanding the constraints of a budget and working within this, making savings where necessary but also investing (and building business cases) when it is right to do so.