00003 – Contact Centre Manager

Contact Centre Manager

Location
Birmingham (City Centre)

Hours
Full Time / Permanent

Salary
£55,000 – £60,000 per annum

Other benefits

Start Date
1st March 2019

The Role

Working within the communication sector this role is working for a blue chip organisation where service is of paramount importance.

You will be responsible for the performance of a key account and will run a stand-alone multi-channel contact centre operating 08:00 – 20:00 x 5 days per week.

Working with your management team (7 FTE) you will have full autonomy (whilst working within budget constraints) to deliver against the KPI’s required.

The Right Person

A minimum of 5 years management experience within a multi-channel contact centre is a must with an emphasis on web-chat and inbound call traffic.

A detailed understanding of ACD and web-chat technologies is therefore essential, as is getting the best out of your teams.

You will be commercially astute too, understanding the constraints of a budget and working within this, making savings where necessary but also investing (and building business cases) when it is right to do so.

To apply for this position please complete the form below.

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